Delivery & Refund Policy

Please take a few minutes to read through our terms and conditions and familiarise yourself.

Should you have any questions or require a hard copy of any of the terms and conditions, please email us on sales@mayfieldvineyard.com

1. Introduction
   
   1. By visiting and using the Site you accept and agree to be bound by the following Website Terms and Conditions of Use (Website Terms). If you do not accept these Website Terms, do not use the Site.
2. Purchasing through the Site
   1. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
   2. If you purchase products from Us through the Site, you warrant to us that:
      1. you are over the age of 18 years; and
      2. any person that you are obtaining the products for, or supply the products to, is over the age of 18 years.
   3. If you purchase any products from Us through the Site (including but not limited to signing up for one of Our regular delivery programs or any one-off purchase of products), separate Purchase Terms and Conditions (Purchase Terms) also apply to our relationship. 
   4. We collect and use Your Personal Information in accordance with Our Privacy Policy.
   5. We may change these Website Terms at any time without notice. Please review these Website Terms regularly to ensure you are aware of any changes made.
3. Registration on the Site
   1. The Site offers a ‘My Account’ facility (Account) to users who register their details on the Site (Registered Users). The ‘My Account’ facility enables Registered Users to edit their details; check their balance; view historical orders and change their password among other functions. By becoming a Registered User, you acknowledge and agree We may email, post or include in any delivery of Goods you order from Us, special offers We provide on behalf third parties (Special Offers). You can opt out of receiving Special Offers by contacting Us in accordance with the Privacy Policy.
   2. You are only eligible to apply for an Account if you are over 18 years of age. By submitting your application for an Account you warrant to Us that you are over 18 years of age.
   3. If you do not input the details required by the Site, you cannot access the Account facility. We may require additional information and We reserve the right at any time to decline, suspend or terminate your Account at any time in Our absolute discretion.
   4. When you register as a Registered User, you will receive a user name and password to be used to identify you on the Site. You may not have more than one Account or user name.
   5. You are responsible for maintaining the confidentiality of your user name and password and you will be liable for any breach of privacy arising from unauthorised access to the Site caused by or connected with your disclosure of your user name or password.
   6. You are responsible for all fees and charges incurred on your Account arising from access to your Account through your user name and password, irrespective of who uses your Account.
   7. You must immediately notify us if you suspect or become aware of any unauthorised use of your password or Account, or any other breach of the Site’s security. You must immediately change your password if you suspect a security breach. The Site will contain a facility to change your password or if this facility is not available, We can be contacted by telephone on (612) 6365 9292. If, in Our opinion, your user name or password is being used contrary to these Website Terms or any privacy or other laws, We may immediately suspend or cancel your Account upon such conditions as We think are appropriate.
4. Content and Intellectual Property
   1. The content, layout, design, concept and organisation of the Site (Content) which is or may be the subject of patent, copyright, trade mark, design, confidentiality or other intellectual property rights (Intellectual Property) belonging or licensed to Us.
   2. Subject to your compliance with these Website Terms, We grant you a temporary, non-exclusive licence to download, print or otherwise reproduce in unaltered form a single copy of any Content (save for any material for which express notice is given to the contrary) solely for your personal, non-commercial use, or for non-commercial information purposes only within your organisation.
   3. Certain material provided or available on or through the Site may be stated to be subject to special or additional rules or conditions which will form part of these Website Terms.
   4. By visiting and using the Site you acknowledge and agree that:
      1. We own all right, title and interest in, or are otherwise licensed to use the Intellectual Property in the Content and you will not do anything to:
         1. hinder, impede, invalidate or challenge Our ownership, entitlement to use, or registration of any part of the Intellectual Property in the Content; or
         2. which might diminish the value of the Intellectual Property in the Content; and
      2. any use, downloading, copying, adaption, modification, communication, distribution or reproduction of the Site, the Content or the Intellectual Property in the Content other than as expressly permitted by these Website Terms or by law is strictly prohibited, unless you have obtained Our prior written consent (which We can withhold in Our absolute discretion).
   5. Where Our Intellectual Property contains any of Our registered or unregistered trade marks, you must not use any of those trade marks:
      1. in or as the whole or part of your own trade marks;
      2. in connection with activities, products or services which are not Ours;
      3. in a manner which may be confusing, misleading or deceptive; or
      4. in a manner that disparages Us or Our products or services (including the Site).
   6. You agree to use the Site and it’s Content for lawful purposes only.
5. Content
   1. We derive Our information from sources which we believe to be accurate and up to date at the time of publication.
   2. All information provided on the Site is provided in good faith. However, We:
      1. do not make any representation or warranty that the information provided is timely, reliable, accurate or complete; and
      2. will not be liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Site, or for any incorrect or misleading information provided on the Site.
   3. We reserve the right to change, update or terminate the Site and Content or any part of them at any time in Our absolute discretion, without notice or liability to you.
   4. Any change or modification to the Site or these Website Terms is effective immediately upon them being posted on the Site. If any such change or modification is unacceptable to you, do not use the Site. If following any such change or modification you continue to use the Site or Content, then you will be deemed to have accepted those changes or modifications.
6. Privacy & Security .
   1. When you place orders or access your account information on the Site, We offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to Us. Confidential information, such as your address, credit card details and order history, is not stored on the web server but on Our own database, which is protected against unauthorised access and administered in accordance with Our Privacy Policy.
   2. "Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable Us to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of the Site will not function properly when cookies are disabled.
   3. The Site is tested and certified to address concerns about possible hacker access to your confidential data. While Our Site testing cannot and does not guarantee security, we use reasonable efforts to meet payment card industry guidelines for remote web server vulnerability testing to help protect your personal information from hackers. Our Site security measures do not mean the Site is hacker proof and Our security measures cannot and do not protect any of your data that may be shared with other servers that are not secure, such as credit card processing networks or offline data storage, nor does it protect you from other ways your data may be illegally obtained.
7. Disclaimer
   1. All information, advice or other data on the Site is provided as general information only and should not be relied upon.
   2. We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Site or its Content for any particular purpose.
   3. We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Site, or the Site’s inability to meet your needs.
   4. We have no control over and are not responsible for the content of any third-party sites linked to or framed within the Site, or any third-party advertisements and We expressly disclaim (and do not endorse or verify) the accuracy or reliability of the content on any such third-party websites. Those links are provided for your convenience only and may not remain current or be maintained. Website links on this Site should not be construed as an endorsement, approval or recommendation by Us of the linked web site or its content. We are not responsible for the content or privacy practices associated with linked web sites. When viewing a third party site, you should read the terms, conditions and privacy statements detailed on that site. Your use of or reliance upon such third-party websites is at your own risk.
   5. We are based in Orange, Australia. You must ensure that your access to the Site is not illegal or prohibited by laws which apply to you.
   6. Your use of and any reliance you place upon the Site and its Content are entirely at your own risk. When using the Site, information will be transmitted over a medium which, in many cases, is beyond Our jurisdiction and control and that of Our suppliers. Information and files available from the Site cannot be guaranteed to be secure, free from computer viruses or other faults or defects and you should scan and check such data accordingly. We do not warrant and cannot ensure the security of any information you may transmit to Us.
   7. We will not be responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the Site, which is beyond Our control. For the avoidance of doubt, We do not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of the Site or any linked website.
8. Liability
   1. To the fullest extent permitted by law:
      1. all conditions and warranties concerning the Site and the Content (whether as to quality, outcome, fitness, care, skill or otherwise) expressed or implied by statute, common law, equity, trade, custom or usage or otherwise are expressly excluded;
      2. in no event will We (or Our officers, employees, agents, contractors, licensors, suppliers, or any other third parties mentioned on the Site) be liable for any loss, costs or damages (including, without limitation, economic or consequential loss, lost profits or special damages) resulting from your use of or inability to use the Site or the Content;
      3. We are not liable to you or to any third party for any personal injury, including death, caused by access to, use or misuse of the Site, the Content or the Services;
      4. any claims arising in connection with your use of the Site, the Content or the Services must be brought within one (1) year of the date of the event giving rise to such action occurred; and
      5. remedies under these Website Terms are exclusive and are limited to those expressly provided for in these Website Terms.
   2. Where legislation implies any condition or warranty which cannot be lawfully excluded or modified, that condition or warranty will be deemed included but our liability will be limited as follows:
      1. if the breach relates to goods:
         1. the replacement of the goods or the supply of equivalent goods;
         2. the repair of such goods;
         3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or 
         4. the payment of the cost of having the goods repaired; and
      2. if the breach relates to services:
         1. the supplying of the services again; or
         2. the cost of having the services supplied again.
9. General
   1. Your rights and obligations under these Website Terms may not be transferred or assigned directly or indirectly without Our prior written consent. We may transfer or assign Our rights and obligations under these Website Terms.
   2. To the extent that any part of these Website Terms are invalid, unenforceable, illegal, void or voidable for any reason, these Website Terms will be construed and be binding as if the invalid, unenforceable, illegal, void or voidable part had been read down or deleted to the extent necessary to overcome the difficulty.
   3. Our rights and remedies under these Website Terms cannot be waived except in writing signed by Us. Our Delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does Our waiver (either wholly or in part) of a right operate as a subsequent waiver of the same right or of any of Our other rights.
   4. We will not be responsible or liable for failure to perform any obligation under these Website Terms if such failure is caused by the occurrence of any matter beyond Our reasonable control including, without limitation, industrial disputes, internet and communications outages, fire, flood, war, explosion, accident or act of God.
   5. These Website Terms are governed by and construed in accordance with the law of the State of New South Wales and the Commonwealth of Australia, and each party must submit to the non-exclusive jurisdiction of the courts of that State and of the Commonwealth of Australia.